When you sign a contract with a vendor you are expecting a specific outcome or service to be delivered; that outcome or service will need metrics to ensure that it is being delivered to the standard that you expect. Metrics…
I have been a bit quiet on my blog over the past 6 weeks but I am still here and have a lot planned over the next few months. The next blog theme will be performance management. This will include…
In my last article I discussed the tools needed for vendor meetings. There are few small and basic additional things that I suggest you do to ensure that your meeting run well. Arrange a catch up with your vendor before…
There are a number of tools that are essential to use in vendor management meetings. You need to have terms of reference for each meeting, meeting agendas and meetings reports. Terms of Reference These are the rules for the meeting…
This month I am reviewing The Vendor Management Office: Unleashing the Power of Strategic Sourcing, by Stephen Guth, Esq. published by Lulu Press, Inc. 2001 Stephen Guth’s The Vendor Management Office is the go to book if you want to…
An executive level meeting should to be established with your vendor. Items to be discussed at this meeting are status of the relationship, executive level view of progress on work and strategy for both parties. Invitees will be those who…
Contract level meetings are those that deal with the contract and relationship with the vendor. To establish the scope of your contract level meeting look to your contract and check the deliverables expected monthly, quarterly and annually. Your agenda should…
Operational meetings track how the work is done. At the start of the contract with a vendor more work will needed in this area. This meeting will be and should be the first meeting to be established. Read the contract…
When you have a strategically important contract with a vendor you will need several touch points into the vendor and the vendor will need to draw information from you as the customer to ensure that they provide the best service…
The contract signed – the deal is done. Nothing more to do? Well actually this is when the hard work starts. How do you bring the contract to life? One of the best ways do this is to ensure that…