An executive level meeting should to be established with your vendor. Items to be discussed at this meeting are status of the relationship, executive level view of progress on work and strategy for both parties. Invitees will be those who…
When you have a strategically important contract with a vendor you will need several touch points into the vendor and the vendor will need to draw information from you as the customer to ensure that they provide the best service…
The contract signed – the deal is done. Nothing more to do? Well actually this is when the hard work starts. How do you bring the contract to life? One of the best ways do this is to ensure that…
This is the second part of a two part article. In the first part I spoke about the importance of horizontal relationships and their importance and benefits of managing them properly. In this part I turn to look at the…
This is the first of a two-part article. Part 1 will deal with the horizontal relationships within vendor management and the second will deal with vertical relationships in vendor management. You are running a strategic contract but it cannot operate…